Service & Support
Maintain maximum competitiveness
Our service team is always there for you, providing friendly, competent, and targeted advice. We not only understand what we do, but above all, we understand you. With us, you have a service that pays off for you.
We know that you need immediate help in case of an emergency. We are always there for you and take care of the perfect solution professionally and, above all, in a goal-oriented manner. We will also help you as quickly as possible with minor problems. Whether you need a spare part or simply advice from one of our professionals, please get in touch. We are happy to help.
URBAN contact person
In this section, you will find all of our company’s contact persons with their contact information.
Fast, competent assistance
Telephone service that understands you.
Our team is always ready to listen to you. Here you will find your direct contacts.
Order original spare parts directly
Delivery that arrives!
Fast spare parts deliveries guarantee you maximum machine availability.
Maintain competitiveness
Change that strengthens your business.
We provide fast and powerful support to help you respond to changing market requirements.
Our service hotline is available for you.
URBAN Machinery
125 Werlich Drive, Cambridge, ON, N1T 1N7 Canada
PH: 519-624-0080
FX: 519-624-8588
Toll Free: 1-800-263-4216
Hours of Operaion
Mon-Fri: 7:30am – 4:30pm
Sat-Sun: Closed
Digital ways of getting in touch
Order spare parts
Place your spare parts order directly using our form so that we can help you quickly and directly by sending you the right solution.
Create support ticket
We’re happy to help: Our ticket system ensures transparency and traceability. Please create a ticket right away so we can begin processing your case.
URBAN Connect
Download the currently functioning TeamViewer versions here so that we can solve your problem together via remote maintenance.